Help with your BizBloqs environment
Search the knowledge base, open a ticket or check the status of earlier reports. It all runs through one customer portal, in English and Dutch.
Popular topics
Each tile opens the knowledge base in the customer portal, filtered on that topic.
Warehouse operations
Receiving, put-away, picking, packing and shipping in the WMS.
(opens in a new tab)Orders & channels
Order flows, channel availability and fulfilment strategies in the OMS.
(opens in a new tab)Integrations
ERP, webshop, marketplace and carrier connections, and message errors.
(opens in a new tab)Scanners & devices
Handhelds, printers, labels and shop-floor hardware.
(opens in a new tab)Users & access
Accounts, roles, permissions and password resets.
(opens in a new tab)Releases & changes
What changed, what is planned and how it affects your processes.
(opens in a new tab)Support questions we get a lot
How do I open a support ticket?
Use the customer portal at support.bizbloqs.eu. There you raise a ticket, follow its status and see the full history of earlier reports. Prefer email or phone? That works too — every message lands in the same ticket system.
Who has access to the portal?
Every registered contact at a BizBloqs customer. If a colleague is not registered yet, let us know through the contact form and we will invite them.
Where do I find the knowledge base?
In the portal under Knowledge Base. You can also search directly from this page — that opens the results inside the knowledge base.
What if production is down?
Report a blocking incident by phone. A ticket is still useful for the record, but when the warehouse stands still the phone always wins.
Two questions about your own operation
How many of your articles sit in a pick location they empty less than once a month?
Part one: Laying out a warehouse does not start with the racking
After your last integration, how many systems hold a stock quantity for the same item? Name them.